Refund Policy

1. General Policy

We strive to ensure a smooth experience. However, because we deal in digital game credits and vouchers, once a code has been redeemed or credits delivered to an account, we cannot reverse the transaction.

2. Eligible Refunds

Refunds may be considered under the following circumstances:

• The product was out of stock after payment was made.
• The user was charged, but the order was not processed due to a technical error.
• Delivery has not been initiated within 24 hours of the order.

3. Non-Refundable Cases

We do not issue refunds if:

• You provided the wrong Player ID or User ID.
• You changed your mind after the purchase.
• The product has already been delivered successfully.

4. Processing Time

Approved refunds will be processed within 5-7 business days back to the original payment method or your wallet balance.